RETURNS

No refunds or exchanges for change of mind.

Faulty Items

If you receive a faulty or damaged item, I will provide a replacement (where available) or a full refund of the purchase amount (including shipping). If you receive faulty or damaged items, please email hello@lucyannelewis.com.au within 48 hours. 
I am not responsible for any damage caused by Australia Post while in transit. However, if your parcel is damaged, please contact me immediately and we can discuss a resolution. 

Shipping

Orders are shipped within 3 business days of being placed. Orders are sent via Australia Post Express. 
Please be aware that Australia Post is currently experiencing delivery delays due to Covid-19. Although your parcel is sent express, please be aware that it may not arrive as quickly as normal. These delays are out of my hands, and I do not take responsibility for delays caused by Australia Post.  
I currently only offer domestic shipping within Australia. If you are interested in International Shipping, please email hello@lucyannelewis.com.au.
Shipping is a flat rate fee of $7 and will be sent via Australia Post Express. Tracking information will be sent via email once your order has been posted.